Established in 1936, The Federated Employers Mutual Assurance Company (RF) Proprietary Limited (FEM) is a mutual insurer operating under license from the Compensation Commissioner and our business is governed by the Compensation for Occupational Injuries and Diseases Act of 1993.  Our operations are restricted to the Building and Construction Industry under the 0500 subclasses of the Department of Employment and Labour’s classification of industries. FEM is registered as a non-life insurer in terms of the Insurance Act 18 of 2017.

Reporting to the COO, the Operations manager-Policy lifecycle administration, is an experienced Operations Manager, responsible for overseeing policy administration and premium management for Occupational injuries and diseases insurance cover.  This role is critical in ensuring operational efficiency in the accurate management of policy issuance, annual policy assessments, policy rebates and premium collections and refunds. Strong analytical skills to handle and interpret complex data is critical.  This candidate must be able to balance operational efficiency with the company’s growth objectives and policyholder centricity.

To succeed in this role, the candidate requires a strong mix of people skills to lead and motivate this team, communicate effectively, and build strong cross-functional relationships with other operational areas and FEM policyholders.  This candidate leads by example to build trust and credibility with team members.

Overall key areas of responsibility include policy administration, ensuring premium income raised is complete, accurate and valid, driving automation initiatives and implementing efficient workflows, processes, controls and reporting mechanisms. 

Essential requirements include one of the following qualifications: a Bachelor's in accounting, a Bachelor's in financial management or similar NQF7 certification.  A strong financial and numeric acumen is required.  NQF8 equivalent certification aligned with the minimum certification requirement would be advantageous (Honours degree). Candidates must have a minimum of 6 years’ experience in an operational managerial and leadership role.  A strong background in Insurance operations, a working knowledge in regulatory compliance and risk management and a high level of adaptability and resilience in handling operational challenges are required.

In exchange for the candidate’s successful services, FEM offers a competitive total cost to company remuneration package.

Applicants must submit a detailed CV by the close of business on 18 March 2026.

FEM promotes the principles of Employment Equity.  The appointment of this candidate is at FEM’s sole discretion.